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Services

Marketing and Promotion of your Facility
  • Maintenance and promotion of your custom made website.
  • Use Search Engine Optimisation (SEO) techniques to improve website rankings.
  • Use Google Analytics to track performance and potential clients.
  • Explore opportunities with groups and businesses who would be interested in hiring your facility
  • Website offers free advertising for clubs and groups looking to expand their users (e.g. dance schools, private education providers)
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Administer bookings and enquiries
  • All enquiries dealt with via e-mail / telephone from Monday to Friday (9.30am to 5pm).
  • Enquiries logged in database for future analysis or promotion.
  • RealeSpace will arrange a mutually convenient time for potential hirers to visit the facility.
  • Make initial assessments of clients and activities and conduct reference checks
  • Store all appropriate booking documentation (including insurances, teaching qualifications, reference checks)
  • Make changes due to booking cancellations or unforeseen events (school events, weather).
  • Ensure clients sign onto terms and conditions before bookings take place.
  • Ensure clients are fully aware of facility emergency procedures if this is ever required.
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Invoices and Payment collection
  • Invoices will be raised by RealeSpace on a monthly basis in advance.
  • Invoices can be viewed by the school's finance team by logging into the RealeSpace bookings system.
  • An auditable credit note system incorporated into the bookings system allows any cancellations or changes to be credited automatically.
  • Arrange for an online payment system via 'Stripe' (Credit or Debit card) to allow payments on your behalf. Payments via cash or cheque will not be permitted.
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Bookings reports and customer service
  • Easily view facility or room bookings via the live online calendar system.
  • Informative reports can be viewed by staff and can be e-mailed or downloaded.
  • Strive for the highest levels of customer service with potential clients when taking and coordinating bookings
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