- Maintenance and promotion of your custom made website.
- Use Search Engine Optimisation (SEO) techniques to improve website rankings.
- Use Google Analytics to track performance and potential clients.
- Explore opportunities with groups and businesses who would be interested in hiring your facility
- Website offers free advertising for clubs and groups looking to expand their users (e.g. dance schools, private education providers)
- All enquiries dealt with via e-mail / telephone from Monday to Friday (9.30am to 5pm).
- Enquiries logged in database for future analysis or promotion.
- RealeSpace will arrange a mutually convenient time for potential hirers to visit the facility.
- Make initial assessments of clients and activities and conduct reference checks
- Store all appropriate booking documentation (including insurances, teaching qualifications, reference checks)
- Make changes due to booking cancellations or unforeseen events (school events, weather).
- Ensure clients sign onto terms and conditions before bookings take place.
- Ensure clients are fully aware of facility emergency procedures if this is ever required.
- Invoices will be raised by RealeSpace on a monthly basis in advance.
- Invoices can be viewed by the school's finance team by logging into the RealeSpace bookings system.
- An auditable credit note system incorporated into the bookings system allows any cancellations or changes to be credited automatically.
- Arrange for an online payment system via 'Stripe' (Credit or Debit card) to allow payments on your behalf. Payments via cash or cheque will not be permitted.
- Easily view facility or room bookings via the live online calendar system.
- Informative reports can be viewed by staff and can be e-mailed or downloaded.
- Strive for the highest levels of customer service with potential clients when taking and coordinating bookings
